Seller: Try to help buyer to finish customs clearance but not responsible on this.īuyer: Report to Seller,and sumbit Complaint to Carrier (DHL,TNT,UPS,EMS,etc.) in 7 days to get a Complaint number and send the number to Seller.After the seller's perpmit,return the full package in good condition to assigned address by EMS or Post. Seller: Contact carrier to ask for Claimant and arrange another shipment to buyerīuyer: Finish customs clearance when import Within 15 days to 1 year after receiving package Seller: If can not repair,exchange a new one (Items must be in new condition with original packaging and accessories.)īuyer: Submit a complaint and Return the items to assigned address by EMS or Post for repairing Buyer: Submit a complaint(Mail to ) and Return the items to Seller's assigned address by EMS or Post.Īny costs because of customer's wrong operation leads to return will be responsible by the buyers.
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